Professional Overview

A highly motivated, detail-oriented, and versatile professional with a strong background in customer success, leadership, and operational excellence. With a degree in Business Administration and a Licentiate in Marketing, I bring a solid foundation in business strategy and marketing principles. Currently pursuing a Master’s in Project Management, I am enhancing my expertise in project coordination, planning, and execution. I have hands-on experience in customer service, team leadership, and process improvement, making me an asset in any dynamic and customer-focused role.

Core Skills and Expertise

• Customer Success and Relationship Management – Ensuring high-quality service and customer satisfaction.

• Operational Excellence and Process Improvement – Optimizing workflows for efficiency and effectiveness.

• Team Leadership and Development – Training and guiding teams to achieve peak performance.

• Data Analysis and Reporting – Utilizing insights to drive informed decision-making.

• Problem-Solving and Issue Resolution – Addressing challenges with strategic solutions.

• Project Coordination and Time Management – Managing schedules, deadlines, and resource allocation.

Tools and Technologies

• CRM and Customer Support Platforms – Experience with industry-leading customer service tools.

• Data and Reporting Tools – Skilled in generating insights for performance tracking.

• Call Center and Communication Systems – Adept in handling high-volume customer interactions.

• Project Management Tools – Leveraging software for task coordination and efficiency.

Why Choose Me?

I’m a passionate and detail-oriented professional with a background in customer success and leadership. I thrive on solving problems, improving processes, and delivering great results. With a degree in Business Administration and a focus on project management, I’m ready to bring my skills to a role where I can make a real impact.