Certified

Carmen

B

Operations | Human Resources | Assistant
Assistant
Executive Assistant
Operations Assistant

DISC Profile:

S/D

Nicaragua

|

CST

Full Time

Speaks
|
English
Spanish
Voice Recording

0:00/1:34

Biography

Professional Overview

I am a highly analytical Human Resources and Operations Professional with over five years of experience managing complex administrative programs, data-driven HR initiatives, and financial operations within prominent international organizations. My expertise spans the entire employee lifecycle—from onboarding and documentation tracking to global stakeholder management and multi-departmental workflow optimization. Leveraging an advanced educational background in organizational psychology, I excel at turning operational bottlenecks into streamlined, scalable processes in fast-paced, corporate environments.

Core Skills & Expertise

  • HR & People Operations: Global onboarding management, employee lifecycle coordination, cross-functional team collaboration, and maintaining high-volume data confidentiality for 700+ international employees.

  • Financial Tracking & Budgeting: Sophisticated budget planning, financial forecasting, invoice processing, cost allocations, and department chargebacks across global corporate entities.

  • Data Analytics & Reporting: Developing automated operational dashboards, tracking program expenditures, and translating complex data pools into quarterly and annual executive reports.

  • Program & Vendor Management: Directing executive education delivery, managing extensive external vendor networks (including over 340+ independent consultants), and managing large-scale stakeholder communications.

Tools & Technology

  • HRIS & Enterprise Systems: SuccessFactors, ServiceNow, SharePoint.

  • Data Analytics & Visualization: Microsoft Power BI (Certified), Advanced Excel (Dashboards & Financial Modelling).

  • Productivity Suites: Microsoft Office 365, Google Workspace.

Professional Background

  • Program Analyst / HR Consultant (Inter-American Development Bank)

    Orchestrated global HR operations for over 700 employees. Handled financial forecasting, monitored program expenditures, and built customized Excel/Power BI trackers to audit internal departmental metrics.

  • Program Director (Z-School)

    Directed the operational delivery and HR elements of executive education programs. Owned end-to-end participant onboarding, scheduling, and high-level performance reporting.

  • Customer Service Coordinator (Multi Languages Corporation)

    Supervised and dynamically allocated assignments for an international network of over 340 translators and interpreters based on active operational volume and client demands.

  • Co-Founder (Proyecto +505)

    Spearheaded a successful non-profit operational strategy that raised over $18,000 to directly support 1,500+ families during critical crisis intervals.

Why Choose Me?

I bridge the gap between people-centric HR and clinical operational logic. Holding a Master’s degree in Psychology alongside elite professional certifications in HR Analytics (UC Irvine) and Power BI Data Analysis (Microsoft), I don’t just execute administrative processes—I optimize them through data. My history with heavy-hitting international organizations proves my capacity to balance meticulous regulatory compliance with rapid execution, giving leadership the visibility and structure they need to drive organizational growth.