Professional Overview

Adaptable and detail-oriented Support Technician with over 4 years of experience in technical troubleshooting, operational support, and customer service. Recognized for enhancing customer satisfaction by efficiently resolving complex issues and ensuring seamless communication between departments. Skilled in handling high workloads, optimizing back-office operations, and providing structured support to both customers and internal teams. Fluent in English and Spanish, with a solid foundation in computer systems, electronics, and architecture. Currently pursuing an Architecture degree while continuing to expand technical and operational expertise in remote and multinational environments.

Core Skills & Expertise

• Technical Troubleshooting & Diagnostics

• Back Office Operations & Email Support

• Customer Service & Retention Strategies

• SLA Compliance & Quality Assurance

• Documentation & Process Optimization

• Cross-Functional Team Collaboration

• Hardware & Software Maintenance

• Communication & Problem Solving

• Time Management & Task Prioritization

• Bilingual Support (English / Spanish)

Tools & Technology

• Software: Microsoft Office Suite, CRM and Ticketing Systems

• Hardware: Electronics, PC Maintenance, and Peripherals

• Systems: Operational Support Platforms, Remote Access Tools

• Other: Email Management, Data Entry, and Case Documentation

Why Choose Me?

I bring a strong combination of technical acumen, operational reliability, and customer-first mindset. My experience working with global brands like Dyson has taught me how to balance speed, accuracy, and empathy in every interaction. Whether solving a technical issue or improving an internal process, I approach challenges with focus, adaptability, and accountability. As a professional, I am committed to delivering efficient, high-quality support that keeps teams and clients connected and satisfied.