Professional Overview

Experienced Customer Service and Technical Support professional with over a decade of experience in the BPO sector, including roles in logistics, sales, quality assurance, and team supervision. Demonstrated ability to handle high-volume customer interactions through phone and chat, with a strong background in U.S.-based campaigns across telecommunications, financial services, and healthcare. Known for adaptability, service excellence, and leadership in fast-paced, target-driven environments.

Core Skills & Expertise

• Customer Service (Phone & Chat)

• Technical Support & Troubleshooting

• Sales & Appointment Setting

• Quality Assurance & Coaching

• Team Supervision & Performance Monitoring

• Logistics Coordination & Support

• Bilingual Communication (English & Spanish)

• Conflict Resolution & Client Retention

• Reporting & Process Documentation

• Time Management & Task Prioritization

Tools & Technology

• Microsoft Excel (Advanced)

• CRM and Chat Support Systems

• Ticketing Platforms

• PC and Laptop Maintenance & Repair

Why Choose Me?

With over 10 years of hands-on experience in customer-facing and support roles, I bring reliability, attention to detail, and strong communication skills to any team. My background includes supporting global brands, handling escalations, supervising high-performing teams, and ensuring customer satisfaction across multiple campaigns. I thrive in roles that require critical thinking, professionalism, and a solutions-oriented mindset.