Professional Overview

I am an execution-driven operations professional specializing in process management, customer service logistics, and team leadership within international environments. With a proven track record of optimizing workflows and managing cross-functional operations, I bridge the gap between business goals and daily execution. I excel at establishing structured processes, coordinating multidisciplinary teams, and maintaining high quality standards to ensure seamless operational delivery.

Core Skills & Expertise

• Operations & Process Management: Optimizing workflows, establishing standardized procedures, and ensuring strict compliance with quality standards.

• Team Leadership & Coordination: Directing multidisciplinary teams, managing task distribution, and aligning cross-functional stakeholders toward operational targets.

• Customer Service Excellence: Managing end-to-end client touchpoints, resolving complex escalations, and driving retention through quality service.

• Stakeholder & Vendor Logistics: Acting as the central point of contact between clients, internal teams, and external suppliers to eliminate operational bottlenecks.

• Problem-Solving & Workflow Planning: Managing high-volume schedules, procedure tracking, and rapid resolution of operational issues.

Tools, Technology & Languages

• Languages: Spanish (Native), English (Fluent - spoken & written).

• Systems & Tools: CRM platforms, database tracking systems, call center scheduling software, and productivity suites (Google Workspace, Microsoft Office).

• Operational Competencies: Critical thinking, assertive communication, time management, and process optimization.

Professional Experience

Operations Manager & Commercial Agent | Global GSA – RailClick Sept 2024 – Apr 2026

• Managed daily commercial operations and customer service workflows, overseeing processes and ensuring strict compliance with quality standards.

• Acted as the main operational point of contact between clients, suppliers, and internal teams to streamline communication and resolve escalations.

• Optimized key operational touchpoints, driving process improvements that enhanced overall customer experience and team productivity.

Outbound Call Planner | Oclinicals – TDDC Jan 2022 – Sept 2024

• Managed high-volume inbound and outbound scheduling logistics for specialized gastroenterology procedures, ensuring precise schedule adherence.

• Provided comprehensive customer service support, resolving scheduling conflicts and streamlining the intake process for patients.

• Maintained structured operational tracking to support seamless coordination between clinical staff and administrative teams.

Outbound Sales Representative | Allied Global – Comcast Sept 2020 – Sept 2021

• Executed outbound communication campaigns to manage client accounts, update service plans, and improve retention.

• Converted prospects into qualified leads while delivering tailored service upgrades based on account evaluations.

• Consistently met operational metrics, call targets, and quality benchmarks in a fast-paced environment.

Education

• Sound Engineering & Music Production | Inartec (Argentina) — 2022

• High School Diploma, Sciences and Arts | Colegio Internacional Montessori (Guatemala) — 2017

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Why Choose Me?

I don’t just manage operations; I optimize them. My strength lies in taking complex workflows, client expectations, and team dynamics and organizing them into smooth, reliable operational processes. I bring structure to fast-paced environments, ensure quality standards are consistently met, and provide the dependable operational backbone that growing international organizations need to scale.