Professional Overview

Dedicated and detail-oriented Customer Service Specialist with a proven track record in account management and user support across various industries. Adept at leveraging CRM systems, communication channels, and data-driven insights to enhance customer satisfaction and streamline operations. Skilled in cross-functional collaboration, problem-solving, and delivering results in fast-paced environments.

Core Skills and Expertise

• Customer Support: Proficient in resolving inquiries via chat, tickets, email, and phone channels while ensuring SLA compliance.

• Account Management: Experienced in fostering client relationships, strategic KPI planning, and process optimization.

• Data-Driven Decision Making: Expertise in using analytical tools to improve operational efficiency and user experiences.

• Technical Proficiency: Skilled in a wide array of tools, including Zendesk, Twilio, HubSpot, Slack, and Adobe Acrobat.

• Adaptability and Communication: Excels in managing diverse tasks and maintaining clear communication with clients and team members.

Tools & Technologies

• CRM Systems: Zendesk (email & chat), Twilio (chat & phone), HubSpot, Zoho

• Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, OneNote

• Google Workspace: Docs, Sheets, Slides

• Collaboration Tools: Slack, Notion

• Other: Adobe Acrobat

Why Choose Me?

With a customer-first mindset and a knack for streamlining processes, I bring a proactive approach to client interactions and team collaboration. My diverse skill set allows me to adapt to new challenges and contribute meaningfully to organizational goals.