Professional Summary

Experienced and customer-focused Call Center Administrator with over 11 years of expertise in client relations, customer service, and call handling, specializing in pharmacy and healthcare support. Proven ability to manage high-volume inbound calls, resolve patient inquiries, coordinate with insurance providers, and process prescription and delivery requests.

Proficient in CRM systems such as Salesforce, HubSpot, and Lifefile, with strong skills in objection handling, active listening, and conflict resolution. Additionally, skilled in reading and analyzing bids, ensuring accuracy and compliance with requirements. Bilingual in Spanish and English, excelling in fast-paced environments that require multitasking, problem-solving, and attention to detail. Passionate about delivering efficient, compassionate, and high-quality service to clients and patients.

Core Skills and Expertise

• Call Center Administration & High-Volume Call Handling

• Patient Support & Customer Service Excellence

• Pharmacy & Healthcare Assistance

• Insurance Coordination & Claims Processing

• Prescription Order Management & Delivery Requests

• CRM Systems (Salesforce, HubSpot, Lifefile)

• Conflict Resolution & Objection Handling

• Bid Analysis & Document Review

• Team Leadership, Training & Onboarding

• Strong Communication & Active Listening

• Bilingual: Spanish & English

Tools & Technologies

• CRM Systems: Salesforce, HubSpot, Lifefile

• Productivity & Communication: Google Suite, Microsoft Office

• Call Center & Customer Support: VoIP, Ticketing Systems, Live Chat Support

Why Choose Me?

With extensive experience in customer service, call center operations, and healthcare support, I bring a proactive, solution-oriented approach to every role. My bilingual communication skills, ability to handle high-pressure environments, expertise in CRM and patient support, and ability to read and analyze bids make me a valuable asset to any organization.