Certified
Andrea
P
Customer Success Manager
Business Management
Project Manager
Executive Assistant
DISC Profile:
D – results, action, challenge
Nicaragua
|
CST
Full Time
Speaks
|
English
Spanish
Voice Recording
Biography
Professional Overview
Experienced and service-oriented hospitality professional with over eight years in hotel and lodge management, specializing in guest relations, operational leadership, and team development. Proven ability to create seamless guest experiences while driving operational excellence and profitability. Adept at managing high-performing teams, resolving complex customer issues, and enhancing service standards in luxury hospitality environments. Bilingual, culturally aware, and passionate about creating lasting impressions through detail, care, and strategy.
Core Skills & Expertise
Guest Services & Experience Management
Staff Leadership & Training
Operational Oversight & Process Improvement
Conflict Resolution & Problem Solving
Sales & Revenue Strategy
Customer Relationship Management
Team Scheduling & Performance Evaluation
Event Planning & Execution
Quality Control & Inspections
Communication & Multilingual Customer Service
Tools & Technologies
Microsoft Office Suite (Word, Excel, PowerPoint)
Property Management Systems (PMS)
CRM and Guest Satisfaction Tools
Reservation Platforms & Booking Engines
Financial Reporting & Budgeting Tools
Why Choose Me?
I bring a unique blend of hands-on hospitality management experience and strategic leadership to every role. My ability to balance service excellence with operational demands has allowed me to consistently exceed guest expectations and business goals. Whether overseeing complex logistics, leading diverse teams, or addressing last-minute challenges, I remain calm, resourceful, and solutions-focused. I am committed to excellence, passionate about people, and always ready to go the extra mile to ensure success.