Professional Overview

I am a highly organized Executive Assistant and Operations Support Professional with over 10 years of experience streamlining workflows, managing administrative processes, and supporting executive leadership across remote and on-site environments. My background spans property management, corporate billing, chamber of commerce operations, and customer service management. As a fluent bilingual professional, I excel at managing high-volume executive communications, coordinating complex logistics, and building scalable internal procedures that directly improve organizational productivity and client satisfaction.

Core Skills & Expertise

• Executive & Administrative Support: Expert in complex calendar logistics, high-level inbox management, meeting coordination, and executive-level administrative workflows.

• Operations & Process Improvement: Proven track record of auditing internal procedures, identifying automation opportunities, and coordinating cross-departmental tasks.

• Client Success & Onboarding: Skilled in designing client onboarding workflows, delivering product training presentations, and managing social media outreach platforms.

• Vendor & Logistics Coordination: Experienced in managing vendor networks, property management operations, tenant logistics, and event sponsorship coordination.

Tools & Technology

• Productivity Suites: Microsoft Office 365 (Word, Excel, Outlook, Teams), Google Workspace (Docs, Sheets, Calendar, Drive).

• Industry & Specialized Systems: CRM and data tracking software, Billing performance metric tracking tools, and Social Media Management platforms.

• Technical Hardware & Systems: Certified in PC Operator environments, PC Repair, and system maintenance troubleshooting.

Professional Background

• Virtual Executive Assistant (Property Management & Chamber of Commerce)

  Managed executive email and calendar schedules, coordinated high-impact sponsor outreach for Chamber events, and led product training presentations to optimize client onboarding.

• Virtual Assistant (Remax Prime)

  Coordinated maintenance requests, managed property availability tracking, oversaw tenant move-out logistics, and prepared property performance scorecards for executive leadership.

• Account Coach / Medical Biller (Imark Billing & LGMD Solutions)

  Monitored billing performance metrics, audited workflows for compliance standards, resolved complex billing inquiries, and delivered data analysis to support strategic decision-making.

• Leadership & Training Supervisor (Focus Services & Stream Global Services)

  Directed and upskilled teams as a Sales Trainer, Customer Service Supervisor, and Front Desk Supervisor, establishing high standards for operational efficiency and service delivery.

Why Choose Me?

I am a dedicated professional who approaches operational challenges with a unique blend of analytical thinking and structured logic, backed by formal studies in both Economics and Computer Engineering. Having earned professional certifications in Leadership Development (US Cellular) and Professional Customer Service (American Express), I thrive in fast-paced, high-pressure environments. I do not just manage daily tasks—I act as a reliable "flight controller" for operations, ensuring that files, schedules, and communications are meticulously organized so that leadership can focus purely on strategic scaling.