Professional Overview

Experienced Operations & Administration Expert with a proven record of enhancing efficiency, managing cross-functional teams, and driving continuous improvement across multiple industries. Skilled in coordinating projects, optimizing workflows, and analyzing KPIs to identify growth opportunities. Known for creating and implementing systems that improve accuracy, team performance, and service quality. Fluent in English, Spanish, and French, with strong leadership, organizational, and communication abilities.

Core Skills & Expertise

• Operations Management & Process Optimization

• Administrative Support & Coordination

• Team Leadership & Performance Coaching

• Project Planning & Strategic Execution

• KPI Monitoring & Reporting

• Client Intake & Relationship Management

• Problem Solving & Critical Thinking

• Effective Communication & Collaboration

• Workflow Design & Documentation

• Multilingual Support (EN / ES / FR)

Tools & Technology

• Microsoft Office 365 & Google Workspace

• Project Management Tools (Asana, Trello, ClickUp)

• CRM & Data Management Systems

• Calendar, Scheduling & Intake Platforms

• Reporting & Documentation Tools

Why Choose Me?

I bring a combination of operational insight, leadership, and strategic organization that ensures consistent, high-quality results. My experience managing administrative functions and leading intake teams has allowed me to develop a strong sense of accountability, adaptability, and initiative. I’m passionate about creating efficient systems, empowering teams, and supporting company goals through structured processes and clear communication.