Professional Overview

I am a bilingual customer service professional with experience across various roles, including customer service agent, subject matter expert, and supervisor. My focus has been on delivering excellent customer support, managing teams, and ensuring operational efficiency. I excel in dynamic environments, leveraging my communication and leadership skills to drive customer satisfaction and team success.

Core Skills and Expertise

• Customer service and client satisfaction

• Team leadership and performance management

• Problem-solving and conflict resolution

• Bilingual communication (Spanish and English)

• Process optimization and task management

Tools & Technologies

• Microsoft Office Suite

• Customer support platforms

• Virtual assistant tools and remote communication

Work Availability

• Available to start immediately or with a 30-day notice

• Comfortable working U.S. hours in a remote setting

Why Choose Me?

"I am passionate about delivering top-tier customer experiences while fostering positive team environments. My dedication to continuous improvement and proactive problem-solving ensures both client satisfaction and operational success."