Professional Overview

I’m a detail-oriented and proactive professional with a passion for improving operational efficiency and delivering exceptional service. With a diverse background in sales, customer retention, appointment setting, and legal intake, I bring a solution-focused mindset and strong organizational skills to every role. I believe in working smart and constantly seek opportunities to optimize processes and enhance the client experience. Fluent in both English and Spanish, I thrive in dynamic environments where communication, empathy, and adaptability are key.

Core Skills & Expertise

• Bilingual Communication (English & Spanish)

• Sales & Client Consultation

• Customer Retention & Conflict Resolution

• Appointment Scheduling & Calendar Coordination

• Legal Intake & Case Documentation

• CRM and Data Management

• Empathetic Customer Support

• Attention to Detail

• Process Improvement

• Team Collaboration & Coordination

Tools & Technology

• CRM Systems (e.g., Salesforce, HubSpot – or customizable to what you've used)

• Call & VoIP Software (e.g., RingCentral, Five9)

• Microsoft Office Suite (Word, Excel, Outlook)

• Google Workspace (Docs, Sheets, Calendar)

• Legal Intake Software (if applicable)

• Calendar Management Tools (e.g., Google Calendar, Calendly)

Why Choose Me?

I bring a strong combination of empathy, organization, and sales acumen to every opportunity. My ability to connect with clients, understand their needs, and deliver tailored solutions has consistently led to improved satisfaction and business results. I adapt quickly to new environments and technologies, and I take pride in not just doing the job—but doing it better, smarter, and with a positive attitude. I'm committed to delivering excellence and supporting teams in reaching their goals.