Professional Overview

With a dynamic background in technical support, customer service, and soft sales, I bring over five years of call center experience and a passion for clear communication, problem-solving, and helping others succeed. My journey has taken me from tech support roles at Silito and Concentrix to collections and customer service at IBEX, where I’ve continuously honed my ability to engage clients, overcome objections, and deliver results. I’m now driven to transition into a full-time sales role where I can maximize my energy, communication skills, and desire for growth.

Core Skills and Expertise

• Technical Support & Customer Service

• Soft Sales & Objection Handling

• Collections & Rebuttal Strategy

• Effective Communication

• Adaptability & Resilience

• Coaching & Peer Learning

• Client Retention

• Bilingual Support (English/Spanish)

Tools & Technologies

CRM Systems
Call Center Platforms
Microsoft Office Suite
Google Workspace
Softphone & Ticketing Tools

Why Choose Me?

I bring enthusiasm, empathy, and a constant learner’s mindset to everything I do. I manage rejection with resilience and stay focused on my personal "why"—my family and future. I’m not only eager to thrive in sales but also aspire to mentor others as a recruiter or trainer in the near future. If you’re looking for someone with energy, emotional intelligence, and a genuine drive to grow and lead, I’m ready to step up and deliver.