Professional Overview

Alejandra is a highly experienced sales and customer service professional with 9 years in the BPO industry. She has consistently delivered strong performance in both inbound and outbound campaigns, specializing in client retention, upselling, and issue resolution. Known for her adaptability, persuasive communication, and results-driven mindset, Alejandra thrives in fast-paced environments where quality service and achieving targets go hand in hand.

Core Skills & Expertise

BPO Sales & Customer Support
Client Retention & Relationship Building
Upselling & Cross-Selling
Problem Solving & Conflict Resolution
Cold Calling & Lead Conversion
Team Collaboration & Performance
Quality Assurance Compliance
Sales Coaching & Peer Support

Tools & Technologies

CRM Platforms (Salesforce, HubSpot, Zendesk)
Call Center Software (Five9, RingCentral, NICE)
Google Workspace & Microsoft Office
Email & Chat Support Tools
Ticketing and Knowledge Base Systems

Why Choose Me?

Alejandra brings nearly a decade of experience delivering value to clients and companies through her commitment to excellent service and high-impact sales. Her ability to connect with people, adapt to new tools, and consistently meet or exceed KPIs makes her a reliable asset to any team. She’s now looking for a long-term opportunity where she can continue to grow professionally, contribute to team success, and help drive customer satisfaction and business growth.