Professional Overview

I am a high-energy Executive Assistant and administrative powerhouse with over 6 years of experience driving operations across the healthcare, finance, and international service industries. I specialize in taking the chaos out of high-volume workflows, mastering complex calendar puzzles across multiple time zones, and keeping leadership steps ahead of the curve. Bilingual in English and Spanish, I bring sharp intuition and bulletproof organization to fast-paced environments where precision is everything and there is zero room for error.

Core Skills & Expertise

• High-Level Executive Support: Orchestrating complex calendars, managing multi-time-zone schedules, and transforming leadership priorities into actionable daily workflows.

• Operational & Workflow Efficiency: Streamlining cross-functional processes, managing secure internal dashboards, and maintaining flawless documentation standards.

• Bilingual Client Relations: Navigating cross-cultural communication effortlessly, acting as a trusted liaison between C-suite executives, healthcare providers, and global financial clients.

• Healthcare & Financial Administration: Navigating insurance verification (PPO plans, benefits), resolving billing discrepancies, and conducting high-stakes risk and fraud investigations.

Tools & Technology

• Systems & CRMs: Salesforce, EPIC, RingCentral, and internal risk-monitoring dashboards.

• Productivity & Data: Microsoft Office Suite (Word, Excel, PowerPoint), secure file architecture, and high-volume data entry.

• Languages: Native/Fluent Bilingual Mastery (English & Spanish) with certified TOEFL proficiency.

Professional Experience

Executive Assistant & Operations Coordinator | Channel Family Island Remitly The right hand to leadership in a fast-moving environment. I kept daily operations running smoothly by owning critical executive schedules, mastering CRM and healthcare system data, and acting as the primary liaison between internal teams, medical providers, and insurance companies to untangle complex billing and verification processes.

Risk Investigator Representative | Remitly Stepped onto the front lines of financial security by conducting sharp fraud investigations on flagged accounts. I balanced strict compliance and identity validation with genuine empathy, securely handling sensitive data while keeping the money-transfer process secure and efficient for international clients.

Customer Service Representative | IBEX Crushed performance metrics and KPIs in a high-volume call environment for major accounts like Lyft and Purchasing Power. Handled everything from complex billing overrides to order logistics, keeping cool under pressure and driving resolution on every single interaction.

Why Choose Me?

Because I don't just clear a to-do list—I actively protect leadership's time and energy. I have the unique ability to zoom out to see the big operational picture, then zoom in to spot the tiny data discrepancies before they become bottlenecks. Whether it's untangling a major insurance claim, stopping a fraudulent transaction, or keeping an entire executive calendar perfectly aligned, I bring the grit, professionalism, and bilingual adaptability needed to keep your business moving forward.