Professional Overview

With a decade of experience in customer service, technical support, data analysis, and team leadership, I have built a reputation for dependability, communication, and results-driven performance. My professional journey began in technical support roles at Sony and Bell Canada, evolving into more complex positions at Cognizant and Teleperformance. I thrive in remote work environments and bring a people-first attitude, always eager to learn, solve problems, and support business goals through accurate data and strong coordination.

Core Skills and Expertise

• Customer Service & Technical Support

• KPI Reporting & Data Analysis

• Training & Team Supervision

• Task Management & Coordination

• Work Compensation Processes

• Executive & Administrative Support

• Cross-Department Communication

• Process Optimization

Tools & Technologies

Excel, Word, PowerPoint
Google Workspace
Call Center Systems
Data Reporting Tools
Remote Collaboration Platforms
Scheduling & Authorization Systems

Why Choose Me?

I believe that knowledge is power, and I bring that belief into every role I take on. My ability to lead, organize, and analyze data allows me to bring clarity and structure even in high-pressure settings. Whether I’m supporting executives, optimizing team workflows, or training new hires, I commit fully to delivering excellence. I see remote work as a long-term path—one that allows me to grow professionally while staying close to what matters most: my family and my passion for helping others.