Certified

Albin

A

Industrial Engineer | Operations | Workforce
Recruiting
Operations Assistant
Executive Assistant

DISC Profile:

CS – stability, accuracy, support

Nicaragua

|

CST

Full Time

Speaks
|
English
Spanish
Voice Recording

0:00/1:34

Biography

Professional Overview

Detail-oriented Industrial Engineer with 3 years of experience in Workforce Management (WFM), data entry, and customer service. Specialized in shift planning, real-time KPI monitoring, and operational performance analysis. Demonstrates strong analytical skills and excels at resource optimization and report generation to support data-driven decision-making. Brings a proactive, solution-focused mindset and a track record of improving process efficiency and workforce planning outcomes in fast-paced environments.

Core Skills & Expertise

  • Workforce Planning & Scheduling

  • Real-Time KPI Monitoring & Reporting

  • Data Analysis & Database Management

  • Strategic Resource Allocation

  • Performance Tracking & Process Improvement

  • WFM Tools (Excel, Workday, Jira, Tableau)

  • Customer Support & Issue Resolution

  • Loan Application & Account Management

  • Research & Data Collection

  • Bilingual Communication (English & Spanish)

Tools & Technology

  • Microsoft Excel

  • Tableau

  • Workday

  • Jira

  • Internal CRMs & Data Management Systems

Why Choose Me?

I combine technical engineering knowledge with practical workforce management expertise to optimize operations and support strategic goals. I’m highly adaptable, results-driven, and skilled in using technology to improve workflow efficiency and decision-making. My experience in both customer-facing roles and backend operations makes me a well-rounded professional capable of bridging analytical insight with excellent service delivery.