Professional Overview

Detail-oriented Industrial Engineer with 3 years of experience in Workforce Management (WFM), data entry, and customer service. Specialized in shift planning, real-time KPI monitoring, and operational performance analysis. Demonstrates strong analytical skills and excels at resource optimization and report generation to support data-driven decision-making. Brings a proactive, solution-focused mindset and a track record of improving process efficiency and workforce planning outcomes in fast-paced environments.

Core Skills & Expertise

• Workforce Planning & Scheduling

• Real-Time KPI Monitoring & Reporting

• Data Analysis & Database Management

• Strategic Resource Allocation

• Performance Tracking & Process Improvement

• WFM Tools (Excel, Workday, Jira, Tableau)

• Customer Support & Issue Resolution

• Loan Application & Account Management

• Research & Data Collection

• Bilingual Communication (English & Spanish)

Tools & Technology

• Microsoft Excel

• Tableau

• Workday

• Jira

• Internal CRMs & Data Management Systems

Why Choose Me?

I combine technical engineering knowledge with practical workforce management expertise to optimize operations and support strategic goals. I’m highly adaptable, results-driven, and skilled in using technology to improve workflow efficiency and decision-making. My experience in both customer-facing roles and backend operations makes me a well-rounded professional capable of bridging analytical insight with excellent service delivery.