Certified
Albin
A
Industrial Engineer | Operations | Workforce
Recruiting
Operations Assistant
Executive Assistant
DISC Profile:
CS – stability, accuracy, support
Nicaragua
|
CST
Full Time
Speaks
|
English
Spanish
Voice Recording
Biography
Professional Overview
Detail-oriented Industrial Engineer with 3 years of experience in Workforce Management (WFM), data entry, and customer service. Specialized in shift planning, real-time KPI monitoring, and operational performance analysis. Demonstrates strong analytical skills and excels at resource optimization and report generation to support data-driven decision-making. Brings a proactive, solution-focused mindset and a track record of improving process efficiency and workforce planning outcomes in fast-paced environments.
Core Skills & Expertise
Workforce Planning & Scheduling
Real-Time KPI Monitoring & Reporting
Data Analysis & Database Management
Strategic Resource Allocation
Performance Tracking & Process Improvement
WFM Tools (Excel, Workday, Jira, Tableau)
Customer Support & Issue Resolution
Loan Application & Account Management
Research & Data Collection
Bilingual Communication (English & Spanish)
Tools & Technology
Microsoft Excel
Tableau
Workday
Jira
Internal CRMs & Data Management Systems
Why Choose Me?
I combine technical engineering knowledge with practical workforce management expertise to optimize operations and support strategic goals. I’m highly adaptable, results-driven, and skilled in using technology to improve workflow efficiency and decision-making. My experience in both customer-facing roles and backend operations makes me a well-rounded professional capable of bridging analytical insight with excellent service delivery.