Professional Overview

I am a healthcare support and customer service professional with over six years of experience in high-demand, patient-facing roles across the healthcare and tech industries. With a background in General Dentistry and a strong foundation in HIPAA-compliant environments, I have excelled at delivering personalized support via phone, chat, and back-office operations. My recent work at HealthJoy and Concentrix has enhanced my skills in patient advocacy, insurance coordination, and technical troubleshooting. I bring empathy, precision, and adaptability to every task and pride myself on providing clear, compassionate guidance to clients.

Core Skills and Expertise

Healthcare concierge and patient advocacy
Insurance benefits explanation and billing support
Appointment scheduling and provider recommendations
Technical and back-office support
Training, mentoring, and new hire assistance
Time-sensitive communication and follow-ups
Problem-solving and customer experience
Strong written and verbal communication

Tools and Technology

CRM systems: Salesforce, Zendesk
Microsoft Office Suite
Scheduling and communication platforms
HIPAA-compliant software and insurance portals

Why Choose Me?

With a blend of clinical education and real-world experience in customer service and healthcare coordination, I offer a unique ability to support members with both technical clarity and human care. I am fluent in English, highly organized, and committed to maintaining compliance and service quality. My proactive nature, attention to detail, and ability to mentor others make me a valuable asset to any team focused on service excellence and client satisfaction.