Professional Overview

I am a versatile professional with a Bachelor's degree in General Dentistry and over five years of experience in customer service and healthcare support. My background allows me to seamlessly blend technical knowledge with exceptional customer care, ensuring that clients receive accurate, personalized, and efficient service. Whether assisting with insurance coverage, patient advocacy, or troubleshooting healthcare-related issues, I am committed to delivering solutions that enhance the customer experience.

Core Skills and Expertise

• Customer Service & Patient Advocacy

• Healthcare & Insurance Support

• Billing & Claims Assistance

• Technical & Back Office Support

• HIPAA Compliance & Data Privacy

• Training & Mentorship for New Hires

• Time-Sensitive Scheduling & Prescription Assistance

• Strong Communication & Problem-Solving

Tools & Technologies

• CRM Systems (Salesforce, Zendesk)

• Electronic Health Records (EHR)

• Insurance & Benefit Verification Tools

• Multichannel Support (Phone, Chat, Email)

Why Choose Me?

With a strong foundation in healthcare and customer service, I bring a unique combination of technical expertise, problem-solving abilities, and empathetic communication. My experience working in high-paced environments has honed my ability to handle complex inquiries with efficiency and professionalism. I am fluent in both English and Spanish, allowing me to assist a diverse client base effectively. Above all, I am passionate about providing top-notch service and ensuring that every client feels heard, valued, and supported.