Professional Overview

With experience in both in-office and remote environments since 2020, I have developed a well-rounded background in customer service, legal assistance, and medical case coordination. My work spans Nicaraguan call centers, law firms, and client-facing roles in the healthcare space, where I’ve handled client intake, appointment scheduling, and treatment process management. I am known for my ability to manage multiple inquiries simultaneously, my clear and empathetic communication, and my dedication to accuracy and professional growth. I am now seeking a long-term opportunity that will allow me to expand my skills and grow within a supportive team.

Core Skills and Expertise

Customer Service and Intake Coordination
Legal and Medical Administrative Support
Appointment Scheduling and Case Management
Client Communication and Escalation Handling
Multitasking in High-Volume Environments
Process Adherence and Client Reassurance
Problem Solving and Task Prioritization
Remote Work Efficiency and Self-Management

Tools and Technology

Google Workspace (Docs, Sheets, Calendar)
Microsoft Office Suite (Word, Excel, Outlook)
Internal Scheduling and Intake Tools
Phone, Email & Chat Platforms
Basic CRM Experience (based on past roles)

Why Choose Me?

With a foundation in customer service and administrative coordination across legal and healthcare industries, I bring professionalism, clarity, and a customer-first mindset to every interaction. I’m comfortable in remote settings, proactive in resolving client issues, and committed to growing my capabilities through continuous learning and teamwork. If you're looking for someone reliable, detail-oriented, and eager to grow, I'm ready to contribute.